Behind on Payments with Newrez? We Can Help.
If you are struggling to keep up with your Newrez mortgage payments, you are likely already dealing with the stress of confusing paperwork and long wait times. As a large servicer that often acquires loans from other lenders, such as Caliber Home Loans, Ditech and Shellpoint, Newrez’s systems can sometimes be difficult for homeowners to navigate alone.
At United Capital Mortgage Assistance (UCMA), we specialize in resolving difficult foreclosure cases. Since 1997, we have helped homeowners successfully modify their loans and save their homes, even when they thought they were out of options.
Why Use UCMA for Your Newrez Loan Modification?
Expertise with Newrez Protocols Newrez often utilizes the Uniform Borrower Assistance Form (Form 710) for modification requests. We know exactly how to prepare this package to meet their specific underwriting standards, reducing the chance of rejection due to “incomplete information.”
Client Communication: Guaranteed Weekly Status Updates We believe you should never be left wondering about the fate of your home. Unlike the silence you might get from a big bank, we provide consistent, weekly updates to all our clients. You will always know where your file stands and what the next step is.
We Are Your Advocate
- Documentation: We compile, audit, and submit your financial package to ensure it meets Newrez’s strict requirements.
- Escalation: If Newrez delays your file, we have the experience to escalate the issue to the appropriate department to get it moving again.
- Protection: We help prevent “Dual Tracking,” where a lender moves to foreclose while simultaneously reviewing you for help.
Take Action Now: Click here for your Free Foreclosure Prevention Analysis or call 1-800-474-1407.
Newrez Loss Mitigation Contact Information
If you are attempting to submit documents yourself, it is vital to use the dedicated Loss Mitigation channels rather than general customer service to avoid lost paperwork.
Important Note: UCMA is a private foreclosure prevention firm and is not affiliated with Newrez. The information below is provided as a resource.
- Newrez Customer Care: 1-866-317-2347 (Mon-Fri 8am–9pm ET)
- Loss Mitigation Fax: 1-866-467-1187
- Loss Mitigation Email: Lossmitigation@newrez.com
- Mailing Address (Docs): Newrez LLC Attn: Loss Mitigation P.O. Box 10826 Greenville, SC 29603-0826
- Online Portal: Newrez MyAccount Portal
Government Agencies That Can Help
Homeowners have rights. In addition to our private services, we recommend exploring these government resources:
- CFPB (Consumer Financial Protection Bureau): Find a Housing Counselor
- HUD (Dept. of Housing and Urban Development): Foreclosure Avoidance Guide
- HAF (Homeowner Assistance Fund): State-by-State HAF Programs
Don’t Let “Processing Delays” Cost You Your Home
A common complaint with large servicers like Newrez is the “processing loop”—where documents are submitted but not reviewed until they are considered “outdated,” forcing the homeowner to start over.
UCMA breaks this cycle. We ensure your documents are fresh, accurate, and tracked. We hold the lender accountable to their own timelines.
Ready to Stop Foreclosure?
Time is your most valuable asset when facing foreclosure. Contact us today to see what options are available for your specific loan.
- Call for Help: 1-800-474-1407
- Get Started Online: Apply for Assistance
Frequently Asked Questions About Newrezr Loan Modifications
How long does it take for Newrez to approve a loan modification?
While Newrez’s official timeline is often stated as 30 to 45 days once a file is “complete,” the reality can be quite different. In our experience, unrepresented homeowners often face delays of 3 to 6 months due to documents being lost or expiring (becoming “stale”) during the review process. UCMA speeds this up by ensuring your package is 100% complete and compliant with Newrez’s internal standards before submission.
Can I stop a foreclosure auction if a sale date is already scheduled?
Yes, it is often possible to stop a sale date, but you must act immediately. Newrez typically requires a complete loss mitigation application to be on file at least 37 days before the foreclosure sale to guarantee a review (under CFPB rules). However, UCMA specializes in emergency situations and can often escalate cases that are closer to the sale date. Do not wait—call us at 1-800-474-1407 immediately.
Why did Newrez deny my loan modification request?
Denials often happen for three reasons:
- “Incomplete Application”: They didn’t receive a specific document in time.
- “NPV (Net Present Value) Failure”: Their math showed that foreclosing was more profitable for the investor than modifying the loan.
- Incorrect Income Calculation: The underwriter misread your pay stubs or self-employment income. UCMA reviews your denial to catch these math errors and can help you appeal the decision.
Contact UCMA Today! For Your FREE Consultation Call: 1-800-474-1407 – Click Contact UCMA or Apply Online – Trusted by Thousands Since 1997.
- Disclaimer: United Capital Mortgage Assistance (UCMA) is a private company and is NOT associated with the government, any government agency or any mortgage lender/servicer. UCMA is NOT a law firm and does not provide legal advice. All claims of success are based on past results and are not a guarantee of future outcomes.