Shellpoint Mortgage Servicing: Loan Modification & Foreclosure Help

Has your loan been transferred to Shellpoint? Are you stuck in the “Document Black Hole”?

If you are dealing with Shellpoint Mortgage Servicing (often after a transfer from another lender like SLS or Bank of America), you may already know the frustration. Homeowners frequently report sending the same financial documents three, four, or five times, only to be told their file is “incomplete” or “illegible.” Meanwhile, the foreclosure clock keeps ticking.

You do not have to fight this administrative chaos alone. Since 1997, United Capital Mortgage Assistance (UCMA) has specialized in cutting through the red tape of difficult servicers. We don’t just submit forms; we force them to pay attention. With over 25 years of experience, we know exactly how to escalate your file past the call center and onto the desk of a decision-maker who can save your home.

Why Choose UCMA to Handle Shellpoint?

Shellpoint is known for its aggressive collections approach and complex internal systems. Handling this without professional representation often leads to unnecessary denials.

• We Stop the “Lost Document” Cycle: We know Shellpoint’s specific digital intake requirements. We ensure every page is compliant, tracked, and confirmed received, stopping the “we never got that” excuse in its tracks.
• Foreclosure Auction Stoppage: If you have a sale date, you cannot rely on Shellpoint’s general customer service line. We utilize emergency escalation channels to pause the auction while we negotiate your modification.
• Human vs. Script: When you call Shellpoint, you often get a “debt collector” reading a script. When you hire UCMA, you get a dedicated Case Manager who fights for your family’s best interest.

Real Help, Real People, Real Results

“How may times can a person say, “Thank You!” to a company who steps in and assists you in the saving of something, as important and vital as your place of residence, your home. Thank You Very Much”. — Ms. SG

Get Your Free Consultation — Call 1-800-474-1497

Shellpoint Loss Mitigation Contact Information

If you are attempting to navigate Shellpoint’s system yourself, accuracy is critical. Use the verified contact details below to reach the correct department.

Online Borrower Portal:

• Primary Login: ShellpointMtg.com
• Legacy Portal: ShellpointMortgageServicing.com

Direct Phone Numbers:

• Loss Mitigation Department: 1-866-825-2174
• Customer Care / Collections: 1-800-365-7107 (General inquiries; often the first point of contact)

Fax Number for Documents:

• Loss Mitigation Fax: 1-866-467-1187 

Email for Document Submission:

• LossMitigation@shellpointmtg.com (Note: This is an intake-only inbox. Do not expect a reply to questions sent here.)
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• Mailing Address for Applications: Shellpoint Mortgage Servicing Attn: Loss Mitigation P.O. Box 10826 Greenville, SC 29603-0826 

Don’t Let a “Missing Paperwork” Cost You Your Home.

Shellpoint is a difficult servicer to fight alone. You need an expert on your side who speaks their language and knows their tactics.

Call 1-800-474-1407 or Click Here to Apply Online A trusted name in foreclosure prevention since 1997.

Government Resources & Complaints

If you believe Shellpoint is violating your rights or “dual tracking” your loan (moving toward foreclosure while reviewing your application), you can report them to federal agencies.

CFPB (Consumer Financial Protection Bureau): Submit a formal complaint about mortgage servicing errors. Submit a Complaint Here

HUD (Dept. of Housing and Urban Development): Foreclosure prevention counseling. Hud Exchange

VA Housing Assistance: For veterans with VA-backed loans serviced by Shellpoint. VA Housing Help Page

Frequently Asked Questions: Shellpoint Mortgage

Why did my loan move to Shellpoint? Shellpoint is a “specialty servicer,” meaning they often buy the servicing rights to loans that are in default or non-performing from other banks. They are aggressive in collections because their business model depends on resolving these “troubled” assets quickly.

Can I stop a Shellpoint foreclosure sale? Yes. Under federal law (Regulation X), if you submit a complete loss mitigation application more than 37 days before the sale, Shellpoint must pause the foreclosure to review your file. If you are within that 37-day window, call UCMA immediately—we may still be able to stop the sale through emergency measures.

Does Shellpoint offer Principal Reduction? It is rare but possible, particularly if your loan is owned by a private investor rather than a government entity (like Fannie Mae). UCMA can identify who “owns” your loan (the investor) to determine if principal forgiveness is an option for you.

Why does Shellpoint say my application is incomplete? This is a common stall tactic or system error. Often, documents are rejected because they are not “facially complete” (e.g., a missing signature on page 4 of a tax return). UCMA pre-audits every page to ensure it meets Shellpoint’s strict “checklist” standards before submission.

• With UCMA’s know how, expertise and experience, you can rest assure that your Loan Modification will go through smoothly. Call United Capital Mortgage Assistance Today 1-800-474-1407.