Expert Help for Homeowners Facing Foreclosure with Truist Bank

If you are falling behind on mortgage payments to Truist Bank, you are likely dealing with one of the largest servicers in the nation. Whether your loan originated with Truist directly, or was transferred from BB&T or SunTrust, the process for saving your home is now centralized through the Truist Home Preservation Center.

At United Capital Mortgage Assistance (UCMA), we have decades of experience helping homeowners successfully negotiate with these specific banking entities. We understand Truist’s distinct internal timelines, their specific document requirements, and how to escalate files that get stuck in their system.

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Call 1-800-474-1407 For Your FREE Consultation or Click REQUEST A CALLBACK and we will reach out to you. Trusted by Thousands Since 1997.

Why Choose UCMA to Handle Your Truist Modification?

We are not just a document preparation service; we are your advocates. When you hire UCMA, you gain a partner who knows the Truist system inside and out.

Direct Communication: We speak directly with Truist negotiators so you don’t have to spend hours on hold.

Audit-Proofing: We review your income and hardship documents to ensure they meet Truist’s underwriting standards before submission.

Proven Results: We have helped thousands of homeowners modify their loans and stop foreclosure sales.

We handle the entire application process for you: From beginning to end, ensuring every detail is accurate to maximize your chances of stopping foreclosure and keeping your family in your home, while giving you consistent updates throughout.

“I was terrified when I received the Notice of Intent to Accelerate from Truist. UCMA took over, handled all the calls, and got me a modification that lowered my payment by $300 a month.” — David R., North Carolina (Actual UCMA Client) — See more Success Stories Here.

Unsure of what to do next?

It costs nothing to find out if we can help. Contact us today at 1-800-474-1407 — receive your free assessment and get the clear answers you deserve!

The Truist Home Preservation Process

Truist has a dedicated department for homeowners in financial distress. Unlike a standard customer service call, dealing with the “Loss Mitigation” department requires specific forms and precise financial data.

Key Contact Information for Truist Borrowers:

⚠️ IMPORTANT: BEFORE YOU CALL – Truist is known for requesting the same documents time and time again. We ‘Lock In’ your application to prevent any claims its’ incomplete. Call us: 1-800-474-1407 and keep your home.

• Department: Truist Home Preservation Center
• Loss Mitigation Phone: 800-443-1032
• Document Fax Number: 877-589-0758, opens in new tab
• Mailing Address for Documents: Truist Bank Attn: VA_RVW-5113 P.O. Box 26150 Richmond, VA 23260

Expert Tip: If you are self-employed, Truist is particularly strict about Profit & Loss (P&L) statements. They often require a year-to-date P&L signed and dated within the last 30 days. Our team ensures your financial package is audit-ready before we submit it to avoid unnecessary denials.

Legacy Loans: BB&T and SunTrust

If your mortgage statement used to say BB&T or SunTrust, your loan is now serviced by Truist, but the “investor” (the entity that actually owns your loan) may not have changed.

Why this matters: The rules for your modification—such as whether you can defer payments to the end of the loan or lower your interest rate—are often dictated by the investor (e.g., FHA, Fannie Mae, Freddie Mac, or a private trust), not just Truist.

SCHEDULE A CALLBACK or Call 1-800-474-1407 for your Free Consultation — Trusted by Thousands Since 1997.

Government Resources & Verification

To ensure you are informed of your rights, we recommend verifying information with official government sources.

• CFPB (Consumer Financial Protection Bureau): Mortgage Relief Guidelines
• Resource for understanding federal protections against “Dual Tracking” (when a bank forecloses while reviewing your application).
• HUD (Dept. of Housing and Urban Development): Avoid Foreclosure
• Official source for counseling and FHA loan guidelines.
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• Check if your state has grant money available to pay valid Truist mortgage arrears.
• HAF (Homeowner Assistance Fund): Find Your State Program

Stop The Foreclosure Clock Today

Time is critical. If you have missed more than two payments, Truist may already be moving toward legal action.

Don’t Let Truist Take Your Home — Fight Back!

For Your FREE Consultation Call: 1-800-474-1407 – Click Call Me Back or See if I Qualify – Helping Homeowners Since 1997.